We are looking for a focused Customer Support representative to respond to customer inquiries using pre-written scripts and templates. In this role, you will reply to emails, texts, or chats using approved scripts with minimal thinking required—mostly copy, paste, and slight edits.
This is a script-based support role where consistency matters more than creativity. You will be provided with scripts or templates for various customer scenarios, and your responsibility is to ensure accurate and consistent responses while maintaining a professional and helpful tone.
To do well in this job, you should be detail-oriented, able to follow instructions precisely, and comfortable with repetitive tasks. Top candidates will be focused, reliable, and able to maintain accuracy while processing multiple customer inquiries efficiently.
How It Works
We provide scripts or templates
You'll receive pre-approved responses for common customer inquiries and scenarios.
You reply using those scripts
Respond to customer emails, texts, or chats by selecting and adapting the appropriate script.
Minimal thinking required
Mostly copy, paste, and slight edits to personalize responses when needed.
Consistency matters more than creativity
Ensure all responses align with company guidelines and maintain brand consistency.
What You'll Do
- Respond to customer inquiries via email, text, or chat using pre-written scripts.
- Select appropriate scripts based on the nature of customer requests.
- Make minor edits to personalize responses while maintaining script consistency.
- Follow established guidelines for response accuracy and tone.
- Maintain accurate records of customer interactions in the system.
- Identify and escalate issues that fall outside standard script responses.
- Meet daily response time and volume targets.
- Participate in training to learn new scripts and process updates.
- Ensure all responses adhere to company quality standards.
What You'll Need
- High school diploma or equivalent.
- 0-1+ years of experience in customer support or similar role.
- Excellent written communication skills in English.
- Strong attention to detail and ability to follow instructions precisely.
- Comfortable with repetitive tasks and maintaining focus.
- Basic computer skills and familiarity with email and chat platforms.
- Ability to type accurately and efficiently.
- Reliable internet connection for remote work.
- Ability to work independently and follow established processes.
Why Join Us
- Full-time employment with competitive salary and comprehensive benefits.
- Work with a supportive team in a structured, process-driven environment.
- Opportunity to develop customer service and communication skills.
- Flexible remote work arrangement.
- Clear guidelines and scripts make the role straightforward to learn.
- Professional development and career advancement opportunities within the company.
PLEASE NOTE: Our policy requires a 90-day waiting period before reconsidering candidates for the same role. This allows us to ensure a fair and thorough evaluation of all applicants.
About Us
At SwarmLearn, our mission is to develop reliable AI systems for the world's most important decisions. Our products provide the high-quality data and full-stack technologies that power the world's leading models, and help enterprises and governments build, deploy, and oversee AI applications that deliver real impact. We work closely with industry leaders to accelerate the development of AI applications.
We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status.
We are committed to working with and providing reasonable accommodations to applicants with physical and mental disabilities. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at info@swarmlearn.ai.
PLEASE NOTE:We collect, retain and use personal data for our professional business purposes, including notifying you of job opportunities that may be of interest and sharing with our affiliates. We limit the personal data we collect to that which we believe is appropriate and necessary to manage applicants' needs, provide our services, and comply with applicable laws.
Any information we collect in connection with your application will be treated in accordance with our internal policies and programs designed to protect personal data. Please see our privacy policy for additional information.
Apply Now
Interested in this role? Submit your resume/CV to our team.
Thaddeus Kresho
Product Manager